And if you live far from a specialist, you can get regular follow-up care without having to go to the doctor's office every time. It also works well for managing some long-term health problems. Or you could use it if your child has a sore throat. For instance, you can use it if you have flu-like symptoms. Virtual care works great when you're a little sick or you're not sure if you really need to go to the doctor. In some cases, you may need to go to the emergency room.Īfter your appointment, you may get follow-up information in your patient portal, on your device, or in an email. You may be asked to come in for an in-person checkup. You may get a prescription to fill if you need medicine. They may contact you if something changes. The medical office staff can check the results. You may be given a device to check your breathing, heart rate, blood pressure, or other body functions at home. Your connection will be private and secure. Or your doctor might give you a different web address or app to use.Īfter you log in, you can talk with the provider. You'll probably log in to your patient portal through the hospital or doctor's office website. You may want to choose a quiet, private place for your appointment. Your doctor's office can tell you how to set up a virtual care visit. You might also get a virtual physical exam, if you have the right connection. They may be able to check your blood pressure, pulse, and other body functions through special tools connected to your computer. The doctor or nurse can ask you questions. Or you may be able to connect from your home. This may be done from a doctor's office so you can talk to a provider who is somewhere else. You will use a computer, phone, or other device to talk to a doctor or nurse. Many hospitals and clinics offer virtual care as another way for you to see a doctor. It may also be called telemedicine or telehealth. “That’s where we have the most value with the vast amounts of data that we have, so I think that’s the future of healthcare.For some health problems, a phone call or video call with a doctor or nurse can save you time and money. “It’s always a question of matching the right digital therapeutic to the right to the right patient and also using our predictive analytic capabilities to really predict who is going to need what services ideally even before they know they need them,” he said. Lustig said that the multi-faceted approach will include adding more and more digital therapeutics to Cigna’s Evernorth, which currently includes companies such as Quit Genius, a digital clinic that treats addiction. I anticipate that we will continue to advance in these spaces.” It’s access to being able to engage digitally, whether on an app or text therapy or other forms. “When I think about the future of virtual care at Cigna, it will be a very multi-faceted approach,” she told BHB in October. She said that the insurer will continue to accelerate beneficiaries’ access to virtual care even after the coronavirus ends. Lustig’s comments come after Eva Borden, managing director for behavioral health at Cigna, was equally bullish on telebehavioral in an interview with BHB last year. This is a road that we were on before, but I’d say COVID has certainly accelerated our efforts.” “These are all part of the same approach of helping people to get in more quickly and more effectively to get the treatment that they need. “The MDLive acquisition is really part of this pivot towards helping people get in for virtual treatment, as are some of the other vendors ,” Lustig said. It delivers a number of virtual services including therapy and psychiatry through its network of certified clinicians. Plus, Cigna’s health services business, Evernorth, announced in February that it was acquiring MDLive, which is one of the largest telehealth companies in the U.S.
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